Last Updated: November 9, 2026
Thank you for shopping with SiriusKids! We are committed to delivering your order as smoothly and reliably as possible. Please review the information below to learn more about our shipping process.
1. Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Business days exclude weekends and public holidays.
During holidays, promotional events, or periods of high order volume, processing may take longer. If a significant delay affects your order, we will contact you by email.
2. Shipping Times
We currently offer shipping to the United States.
Estimated delivery times:
- Order Processing: 1–3 business days
- Shipping Transit: 7–15 business days
- Estimated Total Delivery: 8–18 business days
Delivery estimates begin when your order is placed and include both processing and transit time.
These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on your location, carrier operations, customs processing, weather conditions, and other circumstances beyond our control.
If we are unable to ship your order within the stated processing period, we will notify you and provide the option to accept a revised shipping date or cancel your order for a refund.
3. Shipping Costs
Shipping costs, including any applicable free-shipping offers, will be clearly displayed at checkout before you complete your purchase.
There are no undisclosed shipping charges added after checkout.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, when available.
Please allow 2–5 business days for tracking information to become available or update in the carrier's system.
If you have not received tracking information or need assistance locating your package, please contact us.
5. Multiple Shipments
Some orders containing multiple items may be shipped separately depending on product availability and fulfillment arrangements.
If your order arrives in multiple packages, delivery dates may vary.
You will not be charged additional shipping fees for split shipments unless clearly disclosed and agreed upon before purchase.
6. Shipping Delays
While we work with our fulfillment and shipping partners to deliver orders on time, occasional delays may occur.
If your shipment is significantly delayed, please contact us at support@siriuskids.com so we can investigate.
If we cannot ship your order within the promised timeframe, we will offer you the choice of accepting a revised shipping date or canceling for a prompt refund, as required by applicable law.
7. Incorrect Shipping Information
Please ensure your shipping address is complete and accurate before placing an order.
If you notice an error, contact us as soon as possible.
We will do our best to update your address before shipment, but changes cannot be guaranteed once your order has been handed over to the carrier.
If a package is returned because of an incorrect or incomplete address provided at checkout, we will contact you to discuss available reshipping or refund options and any applicable costs.
8. Lost or Damaged Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please contact us so we can help investigate with the shipping carrier.
If your package is confirmed lost in transit, we will offer an appropriate replacement or refund at no additional cost to you.
If your order arrives damaged, please contact us with your order number and photos of the damaged item and packaging, if available.
We will work with you to resolve the issue as quickly as possible.
9. Customs and Import Charges
International shipments may be subject to customs inspections, duties, taxes, or other import-related requirements.
Any additional charges that may apply to your order will be disclosed where required by applicable law. Please contact us before ordering if you have questions about shipping to your location.
10. Contact Us
If you have any questions about shipping, tracking, or delivery, our customer support team is happy to help.
Email: support@siriuskids.com
Website: https://siriuskids.com/
We typically respond to customer inquiries within 1–2 business days.