Last Updated: November 9, 2026
At SiriusKids, we want you and your little ones to be happy with every purchase. If something isn't right with your order, we're here to help.
Please review our return and refund policy below.
1. 30-Day Return Policy
We accept eligible returns within 30 days of delivery.
To qualify for a standard return, your item must:
· Be unused and in its original condition.
· Include all original accessories, parts, and components.
· Be returned in its original packaging, where reasonably possible.
· Have proof of purchase or a valid order number.
To request a return, please contact us at support@siriuskids.com within 30 days of receiving your order.
2. How to Request a Return
To start a return, please follow these steps:
1. Email us at support@siriuskids.com with your order number and reason for return.
2. Our customer support team will review your request and provide return instructions.
3. If a return is required, we will provide the appropriate return address and instructions.
4. Once your returned item is received and inspected, we will notify you of the refund status.
Please do not send items back without contacting us first, as unauthorized returns may be sent to an incorrect address and delay processing.
3. Return Shipping Costs
For change-of-mind returns:
If you wish to return an eligible item because you changed your mind or no longer need it, you are responsible for the return shipping costs.
Return shipping costs vary depending on your location and the return destination.
For damaged, defective, or incorrect items:
If your item arrives damaged, defective, or different from what you ordered, we will provide an appropriate resolution at no additional cost to you.
Depending on the circumstances, this may include:
· A replacement item.
· A full or partial refund, where appropriate.
· A prepaid return label or reimbursement of reasonable return shipping costs if a return is required.
In some cases, we may offer a refund or replacement without requiring the original item to be returned.
4. Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible at support@siriuskids.com.
Please include:
· Your order number.
· A brief description of the issue.
· Photos or a short video showing the issue, if available.
We will review your request and work toward a fair resolution.
This section does not limit any rights you may have under applicable consumer protection laws.
5. Non-Returnable Items
For safety and hygiene reasons, certain products may not qualify for change-of-mind returns, including:
· Items that have been used, damaged, or altered after delivery.
· Products missing essential parts or accessories due to customer handling.
· Items specifically identified as non-returnable before purchase, where permitted by law.
These exclusions do not apply to valid claims involving defective, damaged, incorrectly supplied, or otherwise nonconforming products, or where returns are required by law.
6. Refund Processing
Once your eligible return has been received and inspected, or your refund request has otherwise been approved, we will notify you by email.
Approved refunds are generally initiated within 5 business days.
Refunds will be issued to your original payment method unless otherwise agreed or required by law.
After the refund is initiated, your bank or payment provider may take an additional 5–10 business days to post the funds to your account.
Refunds required by applicable law will be processed within the legally required timeframe if shorter.
7. Exchanges
If you receive a defective or incorrect item, please contact us to arrange an appropriate replacement or refund.
For exchanges due to personal preference, please contact our support team to discuss available options.
Exchange availability depends on product stock and the condition of the original item.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@siriuskids.com.
Orders that have not yet shipped may be canceled for a full refund.
Once an order has shipped, cancellation may no longer be possible. However, you may request a return after delivery in accordance with this policy.
If we are unable to ship your order within the promised timeframe, you may cancel and receive a prompt refund as required by applicable law.
9. Missing or Lost Packages
If your package has not arrived within the expected delivery timeframe, please contact us so we can investigate.
If your package is confirmed lost in transit, we will offer a replacement or refund at no additional cost to you.
10. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact our customer support team.
Email: support@siriuskids.com
Website: https://siriuskids.com/
We typically respond within 1–2 business days.
Thank you for choosing SiriusKids!